FREQUENTLY ASKED QUESTIONS

  1. How do I order on https://www.haniffaonline.my?
    Ordering is easy the basic steps are outlined below: For further assistance you can contact customer service WhatsApp @ +601123006565 or by email support@haniffa.com.my
    • Browse the site for the product you require
    • Add the product to the cart
    • Proceed to the checkout
    • Follow the directions on payment
    • Await conformation once payment has been done.
  1. HOW DO I CONFIRM MY ORDER?
    After submitting an order, the customer will receive a confirmation of receipt of order with an order number given. Please note that confirmation of receipt of orders does not guarantee stock availability.
  1. WHAT ARE THE MODES OF PAYMENT?
    Payments options are through credit and debits cards, we do not accept Cash on delivery as a payment method. Debit & Credit Card – VISA, MASTERCARD, AMERICAN EXPRESS & JCB.
  2. FORGOT MY PASSWORD.
    Click here to reset your password. You will be asked for an email address that we may email your new password to.

  3. CAN I ORDER IN BULK?
    Yes, definitely. If your order has more than 20 pieces of a single product, please send an email to support@haniffa.com.my or WhatsApp us +601123006566.

  4. MISSING ITEMS?
    We strongly recommend that you check through your items upon delivery. If there are any missing items, please inform our delivery team member immediately email us support@haniffa.com.my or WhatsApp us +601123006566.

  5. PRODUCT ORDERED IS OUT OF STOCK.
    We apologize for the out of stock product. While we do our best to ensure that all the products listed on are in stock, there will be instances where a product you ordered is unavailable (either partially or entirely) and we will contact you to suggest for a replacement (unless you selected "Substitute Only"). If you prefer not to have a replacement, you will only be charged for the items that are delivered to you.

  6. MINIMUM ORDER AND DELIVERY CHARGES.
    Minimum Order RM50.00 and Above

  7. WHAT ARE THE DELIVERY TIMINGS?
    Order Received Before 6:00 pm will be delivered within 3 working days.

  8. PROBLEM WITH THE PRODUCT.
    We aim to make you satisfied with your order and will advise you to check your order immediately upon delivery. If you are not 100% satisfied with your order, please email to us at support@haniffa.com.my within 3 DAYS OF RECEIVING YOUR ORDER and we'll resolve the issue(s) immediately. Please leave the product in its original packaging should it be a product related issue.